Privacy Policy

Welcome to Her Northern Lights’s Privacy Policy. This notice explains how we collect, use, and protect your personal data when you use our website https://www.hernorthernlights.com/ and our therapy services.

We are committed to ensuring your privacy is protected and that your personal data is handled responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or providing us with your personal data, you confirm that you are over 13 years of age.

Who We Are

Her Northern Lights is the data controller, responsible for your personal data.

Contact Details

If you have any questions about this privacy policy, you can contact us:

📧 Email: Hello@hernorthernlights.com

It is important that the personal data we hold about you is accurate. If your details change, please inform us via email at Hello@hernorthernlights.com

What Data Do We Collect About You?

We may collect, use, store, and transfer different types of personal data, including:

1. Communication Data

This includes messages you send to us via email, contact forms, phone, or social media. We process this data for correspondence, record-keeping, and legal claims.

2. Client Data

If you receive therapy services from us, we collect personal details such as:

• Full name

• Contact details (email, phone, address)

• Payment details

• Session notes (if applicable, for therapy records and continuity of care)

This data is necessary to provide therapy services, process payments, and maintain professional records.

3. Website User Data

We collect data about how you use our website, including:

• IP address

• Browser type and version

• Website navigation and usage data

This helps us improve website security and user experience.

4. Technical & Marketing Data

We may collect data about your preferences for receiving marketing materials and use analytics tools to measure the effectiveness of our website and advertising efforts.

How We Collect Your Data

We collect data through:

✅ Direct interactions – When you contact us via forms, email, or booking services.

✅ Automated tracking – Through cookies and analytics tools when you visit our website (see our Cookie Policy below).

How We Use Your Data

We will only use your data for the purposes for which it was collected, including:

• To provide therapy services.

• To process payments and invoices.

• To respond to enquiries and communication.

• To improve website functionality and security.

• To comply with legal and regulatory obligations.

• To send marketing communications (only with your consent).

You can opt out of marketing at any time by emailing [Insert Email Address].

Data Security & Retention

We have implemented appropriate security measures to prevent unauthorised access or disclosure of your data.

• How long do we keep your data?

  • Client records: Retained for seven years after therapy ends (per professional guidelines).

  • Financial records: Retained for six years (for tax purposes).

  • General enquiries: Deleted after 12 months if no further contact is made.

After the retention period, your data will be securely deleted.

Your Rights Under GDPR

You have rights regarding your personal data, including:

✔️ Right to access – Request a copy of the data we hold about you.

✔️ Right to correction – Ask us to correct inaccurate information.

✔️ Right to erasure – Request deletion of your data (where legally possible).

✔️ Right to object – Stop us from using your data for marketing.

✔️ Right to withdraw consent – Where we rely on consent to process your data.

To exercise your rights, email us at Hello@hernorthernlights.com.

For more details, visit the Information Commissioner’s Office (ICO): https://ico.org.uk/.

Cookies & Tracking Technologies

We use cookies to improve your browsing experience. See our Cookie Policy below for details.

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us understand how visitors use our site and improve its functionality.

Types of Cookies We Use

We use the following types of cookies:

TypePurposeEssential CookiesRequired for website functionality (e.g., security, accessibility).Analytics CookiesHelp us understand website usage and improve user experience.Marketing CookiesTrack user activity for advertising and remarketing purposes.Preference CookiesRemember your settings (e.g., language, display options).

Managing Cookies

You can control and disable cookies through your browser settings:

• Chrome: Manage Cookies

• Firefox: Manage Cookies

• Safari: Manage Cookies

• Edge: Manage Cookies

Disabling cookies may affect website functionality.

Third-Party Cookies

We may use third-party services such as:

• Google Analytics – Tracks website performance and visitor activity.

• Facebook Pixel – Helps us improve advertising relevance.

These services may place cookies on your device. You can opt out via your browser settings or by adjusting ad preferences on Google and Facebook.

Changes to This Privacy & Cookie Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Modified” date.

Last Modified: 04/03/2026

Need More Information?

For any questions regarding this policy, please contact:

📧 Email: Hello@hernorthernlights.com